SHIPPING POLICY

* For us to process your order, please fill in the checkout form in English only.

Where do you ship?

Products from this website are exclusively accessible in Australia (au.bagsmart.com) and New Zealand (au.bagsmart.com/en-nz).

All transactions on this website, whether for Australia or New Zealand, will be processed and settled in Australian Dollars (AUD).

How much does shipping cost? 

Shipping to Australia

  • Orders >= AU$60, Shipping cost: Free.
  • Orders < AU$60, Shipping cost: AU$15.

  • Remote Area Surcharge (Luggage Orders Only):
    For luggage products only, a remote area surcharge of AU$50 applies to deliveries to certain remote postcodes in Australia due to higher logistics and carrier costs.

  • Applicable Postcodes:
    6390, 6391, 6330, 6084, 6450, 4740, 6714, 6725, 6728, 6753, 0800

This surcharge will be calculated automatically at checkout if applicable.

If you have any questions regarding delivery to your area, please contact us at auservice@bagsmart.com before placing your order.

Shipping to New Zealand

  • Orders >= AU$60: Free Shipping

  • Orders < AU$60: Shipping cost: AU$15

  • Luggage Orders:
    For luggage products under 24", there is an additional AU$30 surcharge for deliveries to New Zealand.

  • Exclusions:
    Getaway luggage sets and any suitcase 24" or larger are not available for shipping to New Zealand.

When will I receive my order? 

  • Processing Time: 1-2 business days.
  • Shipping Time: 2-7 business days.
  • Delivery Time: 2-9 business days.

  • Average delivery time:

    • Australia: 3-4 business days
    • New Zealand: 3-6 business days

Note:  Delivery times may vary depending on your location and the carrier.

        Where will my order ship from?

        All orders ship out of our warehouse located in Sydney.

        Do you ship to P.O. Boxes?

        Yes. We ship to PO Boxes Australia. If you don’t have a residential address, please reach out to our team at auservice@bagsmart.com before placing your order, and we will do our best to assist you!


        Australia Shipping Destinations and Rates:
        • Orders placed during weekends and holidays will be processed the next available business day.
        • Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.
        More information about shipping:
        • Please note that all orders are subject to method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment.
        • Deliveries are made on business days. (From Monday to Friday)
        • Please note: Due to the uncertain situation of COVID-19 and the inclement weather, the delivery of your package may be delayed. You'll receive an email notification when your order ships.
        • Your tracking number and the express company name will be sent in e-mail immediately after we ship the order out. You can also track it on https://au.bagsmart.com/apps/trackingmore.
        • If your package is not able to be delivered, it will automatically be returned to us. Email us at auservice@bagsmart.com to figure out your options for re-delivery!