Product Guarantee

Luggage Warranty

All Bagsmart luggage purchased directly from us is backed by a lifetime warranty extended to the original owner of the item.

The warranty covers:

  • Cracks or breaks in the shell
  • Wheels, handles, or telescoping handles that break off or are no longer usable
  • Broken zippers

The warranty does not cover:

  • Cosmetic Damage: scratches, dents, dings, scuffs, stains, colour changes, normal wear and tear (including inner fabric), technological obsolescence, or other non-functional changes in the appearance of the product that occur during normal handling and use of luggage by any party and which do not impair the functionality of the product as luggage
  • Replacement of any non-defective parts in the luggage
  • Damage determined by us to be due to intentional abuse, modification, tampering, and/or alteration beyond what could be considered normal handling and use

In the event of a warranty claim:

  • If a part of your luggage is damaged, we will ship you a replacement part, with instructions for installation. Shipping and processing times may vary based on availability. We will ship you replacement luggage if defective components cannot be repaired or replaced. We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement luggage will be of equal or greater retail value to your original purchase. We make replacement decisions at our discretion and reserve the right to decline a warranty claim.

Bagsmart Warranty for all bags

All Bagsmart bags are backed by a lifetime warranty. The warranty covers the repair or replacement of defective materials and components. It does not cover accidental damage or normal wear and tear. We will ship you replacement bags if defective components cannot be repaired or replaced.

    How to make a warranty claim?

    In the event of a warranty claim:

    For warranty service, please contact us via email auservice@bagsmart.com.

    What will void a warranty:

    We reserve the right to void this warranty if we determine a claim to be dishonest or fraudulent.