SHIPPING POLICY

* For us to process your order, please fill in the checkout form in English only.

Where do you ship?

Products from this website are exclusively accessible in Australia. 

How much does shipping cost? 

  • Orders >= AU$75, Shipping cost: Free.
  • Orders < AU$75, Shipping cost: AU$15.

When will I receive my order? 

  • Processing Time: 1-2 business days.
  • Shipping Time: 2-7 business days.
  • Delivery Time: 3-9 business days.

        Where will my order ship from?

        All orders ship out of our warehouse located in Sydney.

        Note:

        • Orders purchased after Aug. 23th will all be shipped from Sydney.
        • Orders purchased before Aug. 23th may be shipped from outside Australia.

        Do you ship to P.O. Boxes?

        Yes. We ship to PO Boxes Australia. If you don’t have a residential address, please reach out to our team at auservice@bagsmart.com before placing your order, and we will do our best to assist you!

        Australia Shipping Destinations and Rates:
        • Orders placed during weekends and holidays will be processed the next available business day.
        • Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements. Delivery of products will be subject to the Terms of Service provided by the carrier.
        More information about shipping:
        • Please note that all orders are subject to method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment.
        • Deliveries are made on business days. (From Monday to Friday)
        • Please Note: Due to the uncertain situation of COVID-19 and the inclement weather, the delivery of your package may be delayed. You'll receive an email notification when your order ships.
        • Your tracking number and the express company name will be sent in e-mail immediately after we ship the order out. You can also track it on https://au.bagsmart.com/apps/trackingmore.
        • If your package is not able to be delivered, it will automatically be returned to us. Email us at auservice@bagsmart.com to figure out your options for re-delivery!